Digging Out of theReactive Hole

• Get the following business processes working (in this order)

• Operator Monitoring

• Work Selection

• Planning & Scheduling

• Organizational Discipline

• Safety

• Cost Controls

• Focus on Discipline and execution

• When the base processes are in place and working as evidenced by
  1) Break-in work reducing
  2) Backlog within reason and stable
  3) Costs stable
  THEN focus on improvements

• Some processes build on or depend on others – don't work in a vacuum.

• Lay out a plan to get on track then stick to the plan.